Mode, Time and Delivery cost

The Company Alfonso Garlando dispatches the goods by courier DHL, and not export at Mail Boxes
or companies that provide domiciliary services.
For every order placed on www.alfonsogarlando.it, the company Alfonso Garlando will issue a receipt sent. For the issuance of the receipt, are considered the information provided by the customer. No change in the bill will be possible after the issuance thereof.
"THE SHIPPING COSTS RELATING TO ARTICLES TO BE DELIVERED WITHIN THE ITALIAN BOUNDARIES ARE PAYABLE BY THE COMPANY ALFONSO GARLANDO. OTHERWISE (FOREIGN SHIPPING) IS WITH THE COSTUMER AND SPECIFICALLY HIGHLIGHTED DURING THE PLACING OF ORDER."
The payment of the goods by the customer will be using the method chosen when ordering. The cost of delivery is calculated automatically as a function of the weight of the products purchased and the destination of the shipment. Possible custom duties (import duties) will be carriage forward as it depends on the different shipping country.
The customer can check the amount of shipping before confirming the purchase: once selected products, the carriage is automatically updated with details of shipping. The delivery of goods ordered does not mean to the apartment. The goods travel with packaging made of cardboard boxes properly sealed.
The products of the company Alfonso Garlando are handicraft products of high quality. For this reason, the time of delivery of goods is determined mainly from the time of order process, that varies from product to product and are not known in advance. It is advisable to check in advance the availability of the goods and the estimated delivery time.
Delivery times may vary due to force majeure or because of traffic conditions and traffic in general or by act of the Authority. The standard delivery, except otherwise agreed in writing between the parties, will be at the following times: from 9.00 to 13.00, from 14.00 to 18.00 daily, except holidays, from Monday to Friday.

No responsibility can be attributed to the company Alfonso Garlando in case of delay in the order or delivery of goods ordered.

The seller will do everything in his power to deliver the products within the terms, but in no case can he be held liable for damages
directly or indirectly caused by the delayed execution of a contract or the delayed delivery of the products.

Upon delivery of the goods by the carrier, the customer is required to check:
• that the number of packages delivered corresponds to what is indicated on the receipt;
• that the packaging is not damaged, or wet or otherwise altered.

Any external damage or the mismatch in the number of packages or particulars, must be immediately reported to the courier who delivers, adding the words "subject to removal" on the appropriate document and confirmed within 8 days and by registered mail with return receipt requested, to the courier, whose address is explained on the accompanying document. In the specific case of damaged package, write "withdrawal with reserves because the package is damaged ".
While the packaging is intact, the goods must be checked within eight days from the receipt. Any damage or hidden defects must be reported in writing by registered letter with acknowledgment of receipt to the courier, whose address is explained on the accompanying document.
Each alert over these terms will not be considered. For each declaration, the customer assumes full responsibility for the statements.

The courier makes the first delivery without prior notice. In the absence of the customer, the courier
retries the delivery twice. In case of further absence the goods will be warehousing by the closer DHL point. The customer will be contacted by the Customer Care of Alfonso
Garlando, that will give details of the pick-up.

Size exchange

- Italy Exchange

If the Customer requests a change in size and/or color for the item returned, the replacement items will be shipped in substitution.

In Italy returned and related re-shipping cost is free for a different size and/or color of the same item or for a coupon of the same amount of the invoice for shipment of 150 € or more . Only one exchange can be made for each authorized return. In case of amount lower than 150€, shipping cost for the return are charged to the Customer. Otherwise it can be issued of a voucher

- Exchange- European Union and outside the European Union

The product returned cannot be exchanged for a different item, size or color. If the Customer wants to change the size a separate new order must be placed.
The shoes will be shipped to the address:

Alfonso Garlando
Via Madonnina, 1
20121 Milano (Italy)

Shipping costs for the return of shoes and any other related amounts such as local taxes, customs duties, import and/or clearance for goods are charged to the Customer.
For parcels returned from countries of the European Community and outside the Eruopean Community, these will be compensated by refund or by the issue of a voucher.