- Italy Exchange
If the Customer requests a change in size and/or color for the item returned, the replacement items will be shipped in substitution.
In Italy returned and related re-shipping cost is free for a different size and/or color of the same item or for a coupon of the same amount of the invoice for shipment of 150 € or more . Only one exchange can be made for each authorized return. In case of amount lower than 150€, shipping cost for the return are charged to the Customer. Otherwise it can be issued of a voucher
- Exchange- European Union and outside the European Union
The product returned cannot be exchanged for a different item, size or color. If the Customer wants to change the size a separate new order must be placed.
The shoes will be shipped to the address:
Alfonso Garlando
Via Madonnina, 1
20121 Milano (Italy)
Shipping costs for the return of shoes and any other related amounts such as local taxes, customs duties, import and/or clearance for goods are charged to the Customer.
For parcels returned from countries of the European Community and outside the Eruopean Community, these will be compensated by refund or by the issue of a voucher.
Please note that the items included in the BEST PRICES category are limited in terms of availability of both sizes and colors, because models are running out. The sale and exchange will be available only "while stocks last".
The right of withdrawal is the right of the customer to cancel for any reason and without penalty, by a
purchase contract concluded at a distance (except as noted below).
The right of withdrawal is reimbursement of the amount paid by the customer against the return of goods purchased and applies the law to distance purchases made by consumers "for purposes not related to their professional activity", excluding therefore purchases made by retailers and corporate customers in general. The right of withdrawal is regulated by Legislative Decree no. 21/2014. The right of withdrawal is subject to the following conditions:
"THE COMPANY DOES NOT ACCEPT, RETURN REQUESTS OR EXCHANGE GOODS, FOR ITEMS / CUSTOM MODELED, MADE AD-HOC ON PRECISE INDICATION OF THE APPLICANT".
• The law applies to product purchased in its entirety; it is not possible to exercise the withdrawal only on single parts of the product purchased (accessories, etc ...);
• The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories); to limit damage to the original package, we recommend, when possible, to put it in another box;
• by law, the shipping costs for return of the goods shall be borne by the customer;
• the shipment until the certificate of receipt in our warehouse is under the responsibility of the customer;
• if the goods are damaged during shipping, the company Alfonso Garlando will inform the client (within 5 working days of receipt of goods in their stores), to enable a timely complaint against the carrier of his choice and to obtain reimbursement of the value of the property (if insured); in this case, the product will be made available to the customer for his return, while canceling the request for withdrawal;
• The company Alfonso Garlando is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
• At his and / or the original packaging are damaged, the Company Alfonso Garlando will subtract from the refund due a percentage, but no more than 10% of the same, as a contribution to the costs of recovery.
Procedure for exercising the right of withdrawal
To exercise this right, the customer must notify the company Alfonso Garlando by registered A / R within 10 working days from the date of receipt of the goods to:
Ditta Alfonso Garlando
Via Madonnina 1
20121 Milano (MI) - ITALY
Upon receiving the letter, the Company Alfonso Garlando will send by mail to the customer the form of exercise right of withdrawal, provided with authorization number that must be marked on the outside
envelope in which the product will be physically located, and delivered to the Company Alfonso Garlando within 14 working days from authorization.
The company Alfonso Garlando will refund the customer the full amount of the goods purchased and already paid, as soon as possible and no later than 14 days from the date of receipt of the notice of termination, upon receipt of the goods covered by the withdrawal, using the procedures of PayPal refund.
The right of withdrawal is lost for lack of the essential integrity of the goods (packaging and / or its contents), in cases where the Company Alfonso Garlando finds:
• the lack of external and / or internal packaging;
• the absence of elements of the product (accessories, parts, ...) or defect to the product itself;
• damage to the product for reasons other than transportation;
• a state of dirt or wear and tear due to its use, which has compromised its integrity.
The costs and risks of transport for the return shall be charged to the customer.
The return of products that are damaged, deteriorated or without accessories and original equipment will not be accepted from Alfonso Garlando and will be returned to the sender with an increase in transport costs.
In case of forfeiture of the right of withdrawal, the Company Alfonso Garlando will return to sender the property purchased by charging him the shipping.